My daughter and I stopped by the nursery during qu...

My daughter and I stopped by the nursery during quite a hectic rush. And we ended up leaving and coming back later in the afternoon because of how busy they were at the given time. To be entirely frank, the older woman at the register in the garden was a piece of work, to put it nicely. She was very loud and incredibly impolite, it just seemed like she was irritated with our very presence and did not want to be bothered with actually working, and she wore her mask under her chin the entire time we were there, whereas every other employee had them on properly, which felt very disrespectful as a whole. At one point, she stood to the side on her phone while the two other cashiers tried to get the situation under control. A very unprofessional lady. Especially for her age. I highly urge that management should consider removing her from their staffing. She is quite a poor representation of their business practices, especially in comparison to the experience we had later in the day when we came back.

The other two girls at the nursery registers, however, were incredibly friendly, welcoming, and provided service as swiftly as they could despite the chaos of so many people trying to ring up all at once. When we stopped back in, it had luckily calmed down substantially. Only a young lady Hailey was there and she was an absolute gem to talk to! Funny, inviting, patient, and very very very accommodating and helpful. She always had a smile on her face and was always willing to answer any questions and offer help. We even bonded about opera together, which was amazing considering her young age. Definitely a much better experience than earlier in the day.

All in all, it was a relatively pleasant experience for the most part aside, and we only made a small purchase. After the treatment from the older cashier, I almost didn't want to come back but I m very glad we did. Ms. Hailey was quite an improvement and was very lively. And the other young lady was quite nice as well, though I did not interact with her much, nor did I happen to catch her name because she was gone when I came back. But she was lovely, nonetheless.

I will be coming back in the future. They have great plants and gorgeous nursery. My first impression was very disappointing, but after my second visit I was pleasantly surprised and quite impressed. I'll just try to steer away from that one cashier in the future.