Large Dog owners, re-think renting with this "dog ...

Large Dog owners, re-think renting with this "dog friendly" company. There are several attractive amenities for dog owners, but the high fees and the lousy front office staff outweigh the benefits! We were placed in a town-home next to a man who works at night and sleeps during the day and is a known repeat noise complainant! TWO days after we moved in (On mine and my husband's first days of work) I received not a phone call, but an email telling me I needed to come up with a resolution for my dog's consistent barking within another 3 days. No mention of giving the dogs time to adjust to a new environment, or that the real issue was that my neighbor sleeps during the day, I had to find that out on my own. The description of consistent barking all day and several neighbors complaining have been used frequently since we moved in in March, and neither is accurate. It is one person complaining, my next door neighbor, and the front office has never once validated the complaints, instead they suggested we buy a collar that will shock the dog when it barks or a device that emits a sound to deter barking (a device that does not work!). I know for a fact that they do not bark all day, they bark occasionally when they hear loud sounds. The office is now threatening to charge a fee for noise complaints. They will gladly transfer us from this town-home to another, if we pay the exorbitant transfer fee. Instead these geniuses should never have placed us next to this family! And they also need to validate complaints and work with the dog owners who they target in their advertising! Dogs bark! I hear them here all the time, every day, maybe I should start calling in complaints in every time I hear it! They have made us feel unwelcome, frustrated, and at our wits end with the complaints and with no support on their part! They are sweet as can be while they lure you in, but once you have signed a lease they will treat you as the disposable tenant you are! We cannot wait to leave Hawthorne at Southside!!!!!!