Food was ok, could have been significantly better....

Food was ok, could have been significantly better. Terrible service.

Arrived mid-afternoon on a Sunday, the place was about 1/2 full. We walked in and were told to sit anywhere we like. Someone came up a few minutes later, asked us what we were drinking, dropped off menus. No straws.

Waitress walked back and forth serving a table behind us. We asked for straws twice, never got them. In walks a "food tour group", they were seated immediately, and a different server brought out these cuban sandwiches immediately for them.

Meanwhile, we're still waiting to order, it's 30 minutes after we arrived, about 20 minutes after our menus were dropped off.

No worries at this point, they're busy, there's only 4 people in the back of the kitchen two wait staff and a third girl I never really saw do anything for the ~25 people in the restaurant.

We flag down the waitress indicating we'd like to order, she comes back and takes our order.

We order a few simple items from the menu, chili cheese fries as an appetizer, cheesy garlic bread, soup and a sandwich.

And we wait.
Continue waiting.
Wait some more.

Meanwhile, the table behind us that arrived just before we did was offered some complimentary samples. Nothing for us.

Food finally comes out an hour after our order was placed. No apology, nothing. We asked for straws once more.

The sandwich and cheesy bread were luke warm, the cheese started to solidify and was not melt at all. Appears like it was left under a heat lamp for quite a while.

The soup was solidly "ok".

We were informed the chili cheese fries would be right out.

We ate the food delivered.

Another 20 minutes after our food arrived, and we'd finished, still no chili cheese fries, or straws.

I went to the register told them we wanted to pay, cancel the remaining food and we left.

Grand total? Just shy of two hours for some mediocre food.

Honestly, the food served seems like it would have been between above average and delicious if it had been served fresh. However the not so hot cheesy bread and the lukewarm flatbread were very meh. I really don't know what the screw up was with such a well staffed placed and not that many customers.

All that I can say is that we'll never be back, and I wish we had gone somewhere else instead.

Oh, and we never did get those straws.