F

Feli V

3 years ago

Cleanliness and service need to be improved a lot....

Cleanliness and service need to be improved a lot. When I checked in, i found one of the cup was not washed (dirty), and had coffee stain. I called the guest service and asked for the housekeeping to come to my room (i wanted to show the cup), but no one came in. 2 of the bath towels had some stains, not sure if it was replaced during check out time.
Its not a good experience for a 5 starts hotel.

The good side, My room was beachfront which was good and could hear the sound of the waves.

Comments:

No comments