The comments about customer service on here are sa...

The comments about customer service on here are sadly accurate.
I thought everyone was exaggerating and opened an account anyway... same experience as everyone else.

The customer service reps are straight out of central casting: "I apologize, sir, but there's nothing we can do", "The policies are...", "at this time, we are unable to..." etc. etc. It's like they are reading pre-approved responses.

In addition, the UI is overcomplicated, with too many steps needed to place a trade, and an enormous barrier to entry to use their "pro" system which has streaming real-time quotes.

RBC Direct Investing offers a significantly more user-friendly experience, and their customer service is much more human.