Andrew Nyberg

Review of Essentia Health-St. Joseph's M...

I wish there was an option to give them no stars.

I wish there was an option to give them no stars.

My wife went there on 3 different occasions. All 3 times she gave them her insurance that I get from work.

Everything went fine, they took our insurance information and said it was all correct. Only to be sent a bill 2 months later. Which was odd. So we called Essentia and they said they did not have record of our insurance. So we gave it to them. They assured us everything would be taken care of.

Fast forward another month: another bill. This time they say Blue Cross Blue Shield rejected the bill. We call BCBS and they claim they never got a bill sent to them. After some complaining to Essentia they assure us everything will go through, again!

Another month, another bill. Essentia claims that BCBS rejected the bill, again. Now they are threatening to send the bill to collections. Threatening us for THEIR mistakes! Called BCBS, again, no bill has ever been sent to them.

This was all over the past year from November of 2017 until right around August of 2018.

It is now Nov 2018 and my wife called Essentia to make sure everything has gone through. Nope! The bill is still sitting there and once again they claim BCBS rejected the bill. Called BCBS and AGAIN they say they never received any bills.

Essentia is a trash company. Do anything and everything to avoid it all costs. Not sure if the people that work there are just stupid or if they are intentionally trying to scam people. DO NOT GO TO ESSENTIA!

EDIT: Essentia commented asking to take concerns to them. I emailed them and have had no response. This company is a joke. Until we can get this resolved my rating will remain 0 stars. I only put 1 because I cant go any less than that.

EDIT #2 (5 months later): After months of not getting anywhere with Essentia even after they tried contacting us and assuring everything was taken care of, it wasnt. Again threatening us with sending our bill to collections and not forwarding it through Insurance. Our insurance still stands by the fact that they never received any bills from Essentia. So we decided to just pay the damn bill and get it over with and set up an auto payment plan. Being assured that the autopayments will be taken out monthly and make sure we are not charged extra or sent to collections. ...3 months later and we get a bill WITH LATE FEES...we called Essentia and they told us that the original "payment plan" was set up as a one time payment only.

They are completely and utterly incompetent and use their marketing teams to pretend like they care and know what they are doing. They dont. Dont be fooled by their responses.

DO NOT UNDER ANY CIRCUMSTANCES GO TO ESSENTIA HEALTH FOR ANY HEALTHCARE! Go to LakeWood instead!