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Review of global industrial

I needed a wire shelf of exact dimensions and the ...

I needed a wire shelf of exact dimensions and the people at Global Industrial were quick, courteous, and qualified to meet my very specific need. The first order (starter shelf unit with extra shelf) arrived like a short order sandwich--fast and just what I wanted. The price was reasonable, actually less than three other suppliers I had called earlier that same day. The only reason I did not give them 5 stars, and the sales and shipping teams both deserve all five, is that the weak link in the chain is the I.T. department. Not a big surprise; this happens frequently across the board and has been a recurring problem for years with no real solution in sight. Briefly, I called one order in, chatted the other (an additional extra shelf), both of which resulted in quickly emailed quotes. Herein lies the problems: (1) The emailed quote's right half is truncated and you can't view Tax, Shipping, and Total amounts. I would like to see these since it is a quote; and (2) The link inside the quote prompting you to go directly to Global's checkout simply does not work. It does, however, show you what you ordered last time you bought something, which is useless information at this point. So after plugging around the site trying to find a workaround and failing, I ended up having to call the company, wade through the phone menu, and end up with a different salesperson that the one I had been working with. Thankfully, the sales staff seemed to be quite competently trained and were patient while we sorted out the order. Summarizing, inventory is good, prices are good, salespeople are excellent, and I.T. needs a tune up. Don't let any less-than-positive statements I've made keep you from shopping here. No doubt, I'll return at a later date for something else.