The hotel was clean and appeared to be nearly empt...

The hotel was clean and appeared to be nearly empty. TV had quite the assortment of stations to watch. Shower took a bit of time to figure out how to turn on, might need to post a tutorial on it?

Wife tried to make arrangements on line but website would not allow it. So she had to call and have Sheraton staff make arrangements. She requested 2 nights with 3rd night free which the guy on the line repeated and said he put in for us Saturday. We have confirmation of that electronically. I showed up early Saturday to check in around 1300 but all the Front Desk staff were in a meeting and we would have to wait for that meeting to end which might be an hour. Who does this? I did check in and asked for the special 2 nights with one night free that the wife thought we had gotten. Monday morning the Housekeeping person told my wife we were leaving the room that day rather than Tuesday based on Front Desk Mgr comment?

I called Mgr and expressed what we had by phone and she commented that the wrong code was put in for the 2 nights one night free. I again told her that is what one of her people put in on the phone because the wife could not do it on line. I have an electronic confirmation saying we have 2 nights 1 night free she said that was wrong. I told her I would be back onsite before check out and that we could discuss at that time.

At the time I arrived at front desk Melinda (Mgr) was there and she said that she was able to find a way to leave us in the rooms we were in but she had to change the rate because we were charged the wrong rate. I voiced my displeasure with her ruling and left for the room.

Marriott Management would never talk to customers especially not Premier customers in the manner that this young mgr did. I think the training that the Bonvoy group is undergoing needs to continue and needs oversight. Sheraton's are not Marriott properties inside and out. This property also has many homeless walking through its parking lots at night which poses a safety concern.