On the Dec 31st 2016. I dropped my car 2015 bmw 43...

On the Dec 31st 2016. I dropped my car 2015 bmw 435xi at dealer in Richmond VA for car anually inspection plus the 10,000 mile priod maintenance. When I picked up the car the people at service dept let me know that:
1/- There will be a charge for inspection (new rule changed in Nov 2016?
2/- There would no vaccuum /cleaning in and out side because the machine ( vac pump) was broken down. They ggave me a voucher to be back for vac and cleaning.
3/- Couple weeks later, I went back BMW with my car for vac and clean services. But again, people at services dept told me that they did';t have the above services on Saturday.