Worst service department ever. Cannot recommend.

Worst service department ever. Cannot recommend.
Scheduling sucks, the vibe sucks, and no matter when you arrive you *will* be waiting. And waiting.


And so on.

They're just careless. And again, it's been like this for at least a decade. So it's not just a bad employee or bad day here or there. It's systemic somehow.

At this point, even abject desperation won't get me in there again. How much nope? So much that when my clutch fully died in traffic last month (pretty desperate situation) I paid for a tow to Capitol Ford in San Jose (31 miles = $260 = ouch!) even though North Bay was only 3 miles away (ie: free AAA tow). Because I just don't trust them with a part that critical. THAT'S how much nope.

One star and it's mostly for Rita, who seems to be the most (the only??) competent and reliable person there. She's straightened out screwups more than once. I bet she doesn't get paid nearly enough.