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If you re looking for a touristy Times Square spot...

If you re looking for a touristy Times Square spot, it doesn t get any better. It s not the flowers in the lobby or the rooftop bar that put this place above the rest, it s the exceptional customer service. From getting us checked in early to trying to honor our extreme requests, Betty and Arielee went above and beyond for us. Leaving the hotel, Ming gave us advice on a cab or Uber to LGA and sent us with a bottle of water on our way. Pro Tip: If he Uber is around $40 choose it over a taxi. Thank you to everyone at The Knickerbocker for amazing customer service, not to mention the composure and the working AC during the blackout.

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