M. Blee

Review of Hawk's Cay Resort, Florida

We rented a sunset villa in February. The villas a...

We rented a sunset villa in February. The villas are advertised as having sunset views. There are, however, a few villas (5001-5004) that form an L off of this row that do not have a sunset view from the deck. They have a water view and then you see Route 1 in the distance. We were in one of these villas and as such had to go outside and walk about 50 feet to have such a view. It seems they should not charge as much for this row and should advertise these as a villas with a partially obstructed sunset view. The second bedroom with a queen bed was extremely small - both of us had to enter and exit from one side of the bed because it had to be up against a wall to fit. The furnishings inside the home were not in good shape. Stains and cracks ... a bed footboard that wasn t fully attached to the bed. The screens on the porch had tears/rips in them. The tiles on the kitchen floor were cracked. The cleaning crew had left the fridge partially open so it was room temperature when we arrived. The ice maker in the freezer was off so we had to wait quite awhile for ice. The kitchen came with bare bones essentials and a frying pan with a loose handle. Nice appliances but rough looking cabinets. No salt or pepper. No coffee filters. We spent our first day by the pool and ordered poolside service. The food came before our drinks. The drinks, when they finally arrived after we finished our lunch, were watered down. The Angler and Ale restaurant forgot to enter one of our party s dinner entrees and it took 20 minutes for a server to ask us how our meal was to inform anyone one of our entrees was missing. They comped that entree but that individual started eating when others had finished. For the price point we expected more. The location is great. The amenities are nice. But the villa s lack of polish and the poor service leave a lot to be desired.