Kurt Prentice Nielsen Review of Hilton London Metropole
It is very clear that Hilton just can't be bothere...
It is very clear that Hilton just can't be bothered ensuring their customers have a welcoming experience. The whole hotel, outside of the public areas is tatty and tired, my room felt like a dorm, with 3 single beds, with a massive, empty minibar covered in stickers or sticker residue, the bathroom desperately needed a deep clean, the towel shelf was half detached from the wall, the paint on the front of the bath was peeling, the shower was limp and lukewarm, the beds were hard and the pillows average, the security bolt on my door was sheared off, which just shows that the hotel doesn't give a damn about their guests.
I did like the mirror in the bathroom for some peculiar reason.
The check in process was slow and the breakfast was no better than average, with rubbery fried eggs and soggy bacon.
All in all I cannot think of a single thing to recommend this hotel, and certainly not at the price we paid.
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