Firstly we arrived at the hotel at around, 11:45 a...

Firstly we arrived at the hotel at around, 11:45 and we were told our room would be ready in a couple of hours. Upon out return at around 14:45, there was a huge queue to check in with only 2 desks operating. Having already paid and signed paper work I was i formed I could collect the room key on return. When I approached the front desk to see if I could collect my key I was told I mist wait. I then queued 45 minutes to get back to the front desk at which point I was told my room was not ready, by now I was already late for an appointment.

For the breakfast the next day we were told if we arrive around 8 there would be limited queue (important as we have an autistic child with us). We attempted to use the lift at 7:30, after waiting around 20 minutes for one with seceral other guests we attampted to find a stair case down. Everyone failed in this. We made it to the queue for breakfast one hour after attempting to eat. We then had to queue for a further 40-45 minutes to be seated. A large group of guests infrony of us spotted three people they knew already eating and walked straight to the front of the queue and were let in. On top of this I was informed that for all the hassle And added stress that I could have my breakfast refunded, which is a pathetic gesture, and as of writing has still not been refunded. Appalling customer services provided. Additionally the parking I pre booked for 2 days is so ridiculously small that to exot my vehicle I had to climb into the back seat and squeeze out of the rear door injuring my leg (im 6 6).