We wanted to go somewhere very quiet and tranquil ...

We wanted to go somewhere very quiet and tranquil away from the hustle of city life.
This place was just that. Views of wildlife and sand dunes were relaxing and peaceful. Our villa was to a decent standard however there were a few issues which put a slight damper on our experience.
On our first day our toilet got blocked. It seems to have a very small flush hole so we would recommend to flush anything straight away!
The pool light wasn't working throughout our stay so we didn't use the pool at night.
The shower temperature was inconsistent, it kept switching from cold to super hot.
The room had a film of dust which triggered off my rhinitis - which is a rare occasion.
The iron supplied was a faulty one, it kept making a crackling electrical sound, it then triped the meter leaving us in darkness for 20 minutes. I explained this to the staff when they came out to switch the power back on but nothing was suggested. I used the iron again with caution - again the same problem happened. We were left in darkness again for a while. Eventually, I asked for a new iron after fearing that I might be electrocuted. New iron was delivered and the problem was solved. In hindsight, the technical staff should have picked up on this high risk problem.

Next day after breakfast, we returned to our villa only to find our key card wasn't allowing us entry. We called for assistance and waited for some time in the mid morning heat. When a member of staff arrived, he gave us a new key card at the bottom of the walk path and with that drove off in his buggy. By the time we walked back to try again, we realised it still wasn't working and was left in the heat again until the assistant returned after hearing on his radio that we were still locked out. However, when he approached us he was very concerned and apologetic. He admitted his mistake and said he should have checked to see if everything worked before driving off. He tried again with is master key but to no avail. We were told that the key system had malfunctioned which needed technical attention and would take some time. We were delivered back to the restaurant to cool down with some refreshments. Later on in the day, we received from the same assistant a complimentary tray of fruit and juice for the inconvenience caused. It was very thoughtful and kind of him to act in this way, even though the malfunctioning of key system was not in his control.

Following day, we missed the morning slot of house cleaning, so we called in the evening and booked an evening slot instead. We explained to house service that we would leave the villa for dinner so the staff could do their job. They assured us that they would clean it in our absence. But then when we returned, we were disappointed to see that no one had arrived. We then had to vacate the villa again so the cleaning could be carried out. We were told there was a miscommunication and we received a personal apology from the head of house service.
We went for a bike ride after dinner to help with digesting the rich food. The bikes were good but the path was poorly lit and with no bike light it was very difficult at times to see and follow the path. A couple of times we ended up on the dead ends in the sand.
I suggested to the checking out manager Umi, that it would be helpful if the bikes were fitted with something like 'pedalite' which powers light by the rider, so not only would it be eco friendly but safer too!

After all the above, I could not but mention the staff. They were impeccable and indeed gave a 5 star service! Everyone was smiling, helpful and attentive -constantly. But it's so unfortunate to say that the facilities did not match their league and hence for the 3 star rating.
The facilities definitely needs tweaking so it can reflect and complete the beautiful landscape as well the beautiful staff. We would definitely return once the facilities are improved!
Lastly, my husband and I would like to thank Umi for offering us a complimentary lunch before setting out.