Courtney Breuhan

Review of Suburban Chrysler Jeep Dodge

My first experience and impression of Suburban Tro...

My first experience and impression of Suburban Troy (specifically the service department) was not the best. I tried to go through the right avenues to get help with my problem but never really felt like anyone was willing to take responsibility and I was shuffled around to multiple people. I was eventually contacted by Ben Heer to get more information to work on how to fix the problem. Ben, along with the service director (Jim) and a service manager (Doug) were able to look into the events that took place and were willing to work with me to make it right. I appreciate that they were willing to listen to me without getting defensive and making excuses- they admitted that there were things that went wrong and then they fixed them. While I'm still disappointed in my original experience, I am satisfied with their efforts to improve my experience and to show me how a customer should be treated. I will give Suburban Troy a second chance for future service to my vehicle.