I attended the King's Lynn, Norfolk store and was ...

I attended the King's Lynn, Norfolk store and was dealt with by the assistant manager, Ms Wilson. My visit to the store was preceded by 3 calls to Vodafone support (in India?) where two of the three different people could not even understand the problem which was created by an upgrade in Lollipop software from 5.1.0 to 5.1.1. The last person promised to call me back and failed to do so hence my visit to the store. The settings SMS'd to me by Vodafone following my calls to 151 could not be entered to the phone as the provided information was incorrect.

Ms Wilson understood the problem and took less than 5 minutes to enter the correct settings and have my Note 4 up and running again. She was fantastic. Polite, courteous and knew her subject.