Without a doubt the worst customer service I ve ev...

Without a doubt the worst customer service I ve ever dealt with.

I don t think their phones are actually connected I ve spent countless hours on hold with them to never even be connected EVER it s horrifying.

Email doesn t seem to work either, the only way to reach a person is to use the online chat feature which is buggy at best. Recently - this feature doesn t work at all - which is amazing to me. This company is impossible to reach - by any means, but still able to take my money? This shouldn t be illegal.

I am so fed up with trying to reach someone for a simple issue....and apparently they overcharge people so often that their one staff I spoke to in person in their office warned me of it.

I returned my router and she said they might still charge you for it, but just call them she clearly had dealt with this before... and sure enough I was charged for it, and have now spent over a month trying to get my money back. Nightmare company - do not give them your business.