James Billue

Review of Mercedes-Benz of Pompano a AN ...

I purchased a certified pre-owned 2010 Mercedes Be...

I purchased a certified pre-owned 2010 Mercedes Benz E-350 at Mercedes Benz of Pompano in Florida on May 6, 2016. This was my first time buying a Mercedes, I knew exactly the type of car, color, and year I was looking for. My sales representative was Steven Rahal he explained everything to myself and my wife and even let me test drive the vehicle I have came to own today. The first issue I have was that me and my wife had came to the conclusion that we did not want the Appearance Protection and Dent Protection but we were lead to believe that both came with purchasing a Mercedes Benz but later after all was said and done we found out that it is optional to have those. My second issue is that I waited at least 30 to 45 minutes for them to try and find the second key to my new vehicle which was unsuccessful and I also did not have a vehicle manual. I was told by my sales representative Steven Rahal that both the manual and the second key for the vehicle would be overnighted to me. I wouldn't make a big stink about the key but I was told that Mercedes does not sell vehicles without two keys obviously that was a lie. Today's date is May 29, 2016 and I still have yet to receive my vehicle manual and second key. I was hoping my experience with Mercedes Benz would have been more complete and satisfying. Since purchasing this vehicle I Mercedes Benz of Pompano started emailing to share my car buying experience on Yelp and Google, I was trying to hold off until I received my second key and manual but I will make this my review for both.