Toni Blanton

Review of Carolina Ale House

My mother, husband and I went there to have a love...

My mother, husband and I went there to have a lovely lunch on a beautiful Sunday afternoon. Unfortunately the service was lousy. It took over an hour to get a salad, appetizer and a burger. The waitress never checked on us, and they were not that busy. When the food was finally served, the burger was well done instead of medium as requested - to the point where it was hard as a rock and burned crisp. It was also cold. We sent it back and requested another burger. When they still hadn't come with the second burger after 45 minutes we decided to leave and asked for the check. Not only did the waitress charge us for the first bad burger, she charged for the second burger we never received. I took this to the manager and asked for a refund for the burgers. He claimed he refunded both burgers to my card, but a week later when I checked my account not only did we pay for both of the burgers (the one that was no good and the one we didn't receive) but he also double charged us for the entire meal. So we ended up paying $96 for a salad and an appetizer. This was the worst service I've ever received in a restaurant and I'm 50 years old. We will never go back, which is a shame because we used to really enjoy this place. They've lost a customer.