andrew martin

Review of Bel Red Energy Solutions

With the purchase of a Trane home furnace in Novem...

With the purchase of a Trane home furnace in November 2019 BelRed sold us a Trane Clean Effects Air Filtration system for a cost of over $1200 that was improperly installed. As a result according to the companies own admission upon inspection by one of their service representatives in September 2020 the system was not operating to clean our indoor air quality. This was of particular concern to us since we have a child who was under the age of one in the home with a developing respiratory system.

The furnace and air purifier were installed in an externally accessed utility closet attached to the home. Gaps in the duct work around the air filter where identified by the BelRed service technician in September 2020 meaning that the improper installation of the air filtration system was resulting in air being pulled from a dirty utility closet and blown into our house for nearly a year. Thus not only was our air not being filtered it was made considerably worse by the negligence of BelRed in their faulty installation. This could cause unknown health effects to us or our son.

Furthermore this issue only came our attention as wildfire smoke began in September of 2020. When attempting to activate the air filtration system to clean our indoor air we unknowingly we're pulling wildfire smoke into the house through this air filtration system and blowing it into the house for a series of days causing further unknown health effects to myself, my wife and our son. When we started experiencing respiratory issues and smelling smoke we stopped using the air filtration system but also we're unable to operate our furnace so we're without heat for a period of days.

After contacting BelRed it took 3 business days until they could send out a service technician who acknowledged fault in improper installation and corrected the issue of gaps in the duct work. Upon completion of this repair and further contact with BelRed customer service they disputed the findings of their own service technician and claimed the issue to be less severe. They also claimed that the repairs were not affecting the operation of the air filtration system which contradicted the findings of their own service technician. They were dismissive of our health concerns and our request for refund of installation services and equipment that was improperly installed.

If we had not noticed this issue on our own we would have paid over $1200 for an air filtration system that was improperly installed resulting in not only not cleaning our indoor air but worsening the quality of our indoor air and potentially causing severe health effects after decades of dirty air being blown into our house with a young child with a developing respiratory system. BelRed took zero accountability for this issue only offering a one time $199 credit for future services which we will not be seeking with this disreputable and dishonest company.

We are seeking legal services due to the unknown health effects we may have experienced being exposed to hazardous air quality unknowingly for multiple days to to BelRed's negligence in improper installation of the air filtration system. We are also seeking a full refund of installation and equipment cost of the air filtration system totaling over $1500. I will also be notifying Trane corporate licensing of this issue so that theri dealer license can be revoked.