The agency has potential to be a great place for t...

The agency has potential to be a great place for their clients and their employees but there is a lot of work that needs to be done.

There were some pleasant people there like most of the house managers I worked with and Julie within the main office. Additionally, there were also some people who did their job poorly and didn t work professionally who made it challenging to work there happily. The scheduler aka the one woman who s in charge of where you work, who you work with, and how long you work, doesnt schedule from a logical & professional standpoint but more so an emotional standpoint if she likes you or isn t mad at you, your schedule will seem ok. If she finds some reason to be upset with you, (usually unbeknownst to you) she will target you and start to mess with your schedule and she admitted this fact to other higher ups within the agency which essentially messes with your money and who has time for that in this economy?! At the time of me working there they had a staffing crisis which meant they were staffed so poorly due to people not working, not wanting to work overtime for them or in general, they needed all the help they could get. That aspect of the job burnt out the managers and it trickled down. They over work their employees especially their full time employees who tend to get burnt out which contributes to their lack of performance , frustration and high turnover rate and the clients that these employees care for definitely hear about the unhappiness of these workers and pick up on that negativity caused by the employees frustration. All of these factors resulted in them raising the rate for new employees trying to obtain anyone that seemed somewhat qualified for the job when in reality it takes a special type of person to work with people who have special needs & be good at it.

I believe they should take the time to listen to their employees and come up with a realistic & productive solution because if they continue to ignore their employees their business and most importantly their reputation will continue to decline. The clients and their employees essentially make up their business therefore spending the time to contribute to the needs of both would do them some good.

All in all, I loved working there with almost all of the clients and co workers but due to the way Lakeshore runs their business and management handles issues, I didn t enjoy being employed by them. I will miss all the amazing clients that I worked with though. They deserve the best. Lakeshore on the other hand, needs work.