Everything was great until you need their help you...

Everything was great until you need their help you call they ketp saying will call you back because they don't answer the phone they never called me back. I tried to cancel a order I got use our web site could not stop it all I got was a email your order is on its way . I sent emails all I got was a standard letter no help. Please stay away from this site you can fine everything on amazon for less cost