Todd Michael

Review of MARRIOTT'S LINCOLNSHIRE HOTEL

I work for a company that sends 70 employees to Bu...

I work for a company that sends 70 employees to Buffalo Grove for corporate training regularly through out the year. My first time for training I stayed at a competitors hotel. They offered buffet Monday through Thursday with beer and wine. Offered breakfast and free WiFi. The rooms even had a kitchenette. They offered to start a fire in the fire pit and even had sing a longs. They had a great customer service attitude. We felt welcome there and the employees were comforting and personal. My employer booked my reservation at your resort that only cost 78 dollars MORE a night. When I checked in I asked about breakfast and was told my reservation for 78 dollars MORE a night didn't include breakfast but I was welcome to get breakfast downstairs for 20 dollars a person. I was asked about what card im putting my incedentials on and when I asked what incedentials I was told its for anything I ordered or used. When I got to my room I saw the bottle of water for 6 dollars. When I tried to go on WIFI it wanted to charge me 12.95 a day unless I joined the hotel spam club and then contacted the desk. I contacted the desk and was told by the manager I could use the lobby WiFi. Just what I wanted to work in the lobby on my laptop. I used my phone hotspot instead. All through my 2 day stay I was stressed wondering if I used the bathroom soaps toilet paper or even turned on the TV what my extra charge would be. When I voiced my concerns to the person at the desk he didn't even care. So... When I get to class tomorrow im going to tell everyone when I get there not to have their dealerships use this company and let them know why. When I get back to work Monday I am letting our office manager know not to book rooms here and why. I am never going to recommend this hotel because it is a resort that resorts to large expenses and small customer service.