Review of Lewisville Volkswagen

4 years ago

Worst ever!

Worst ever!
The people at this place put a fake mask and are very very shady. They will really rip you off. Would never do business. If you want the whole story read ahead.

This is the experience with sales.

I went there recently for a new VW. I went here just because this place it close to my house. The vehicle I was shopping for was listed for $3000 less at Rusty Wallis VW in Garland. I had to negotiate with these guys for more than one hour and finally they agreed to bring down the price to almost match the price in Garland. Still it was $200 more. And this did not include window tinting ($400 more for that). But, the Garland dealership included Window tinting in their price.

OK. After almost an hour of negotiations, the manager came and told me that I would not be eligible for the 0% APR since they slashed the price so much and that they had to take a huge loss. Yea right. And the best they could offer me was 2.69 %. 0.2% more than the best in the market. I figured that this was a norm since a lot of dealers give either a price cut or a good rate. Not both.

OK.. then I walk into the Business office for the loan work. This is where the messed up part begins. The loan guy gives me 5 offers. Here comes the Upsell. Their Platinum Warranty which ranges from the best to the basic. The basic was $34 more per month in addition to the monthly payment and the best was a whopping $90 more per month. I did want the warranty which extends my bumper to bumper from 36 months to 72 months. He even was going to add Gap insurance for $5 more per month. Which is absolutely ridiculous because, I was putting almost 1/3 of the loan amount in cash... and with that much Down Payment its stupid to even get Gap insurance. And this... the finance guy did not even care of sharing with me. And he was actually convincing me to get the Gap insurance. He completely refused to work with me to negotiate the price of the warranty down and kept asking me what I wanted my payments to be and that he can extend the loan term to bring the payments down.

I told him that I had to take a break and that I would come back to complete the process.

I immediately called the garland dealership, and when I told him that the terms that Lewisville was offering me.. he immediately cut the price of the Warranty in half for a $1000 instead of $2000. So, according to this I was saving $200 on the price of the car which had tinting (another $400) and $1000 off Warranty. This was a savings of $1600.

Calling Lewisville did not do much as they came down to only $1400 on the Warranty price.

I went on down to Garland. As soon as I entered , they asked me to pick which ever vehicle I wanted from 8 choices compared to just 2 at Lewisville. Gave me the keys to the car I wanted and asked me take it for a ride. I came back, they got my credit application running right away. The Business manager came.. and told me that he has all the numbers that I negotiated for.. put everything down in the computer.. and here comes the best part.. GAVE ME 0% APR on the entire loan. He told me that VW was offering this to all the dealerships no matter how much they cut the prices and that Lewisville SHOULD have given it to me. On top of that, this guy also told me that Lewisville was cheating me on charging me the GAP insurance since I was putting more than 1/3 of the loan amount as Down payment and that I would be losing money on it. And it gets better. He offers me the Titanium Protection Plan for $400 which has an MSRP of $1000. He literally gave me the deal of my life.

My savings. $3000 on the price of the car.
Savings on the interest : $1400
Savings on the warranty: $1000
Savings on the price diff from Lewisville and Garland: $200
Window Tint saving: $400.

Total Savings: $6000.
I saved a total of $3200 just by going to Garland.

I am definitely going back to Rusty Wallis for my car needs and will always recommend them to everyone.

Would NOT RECOMMEND anyone to Lewisville VW.

Thanks for reading.