To be fair, I ve waited almost 2 months to do this...

To be fair, I ve waited almost 2 months to do this review, to see if Prestman would come through with their promises. Bottom line is, once they get your money everything is out the window. Phone call after phone call, and email after email, they said they would get back with us, but they never do. They really are the stereotypical, sleazy dealership that everyone dreads running into. The car we got needed an alignment and a dent fixed in the side door. He wrote in the contract that they would attempt to fix it. That s exactly what they did. I drove there, an hour and a half away from my house, to wait 6 hours while they attempted to fix the dent. They said they weren t able to fix it though. Are you kidding me?! You are a rebuilt/branded title car dealership and you can t fix a dent? Oh, and they didn t have time to do the alignment either. Go figure.

We ended up taking it to get an alignment on our own because we didn t know when, or if they would ever get back with us. The guys we took it into were very confused when they looked at it, and ask if we were in the middle of doing work on it. They said that 2 of the 3 bolts on the strut plate were completely loose on the driver side, and on the passenger side 1 of the 3 was completely loose. We were livid! We had been driving this that way for a few weeks now. The mechanic we were at tightened them all up for us, and said it was actually now safe to drive.

Are you kidding me Prestman Auto?!!? You claim this 150 point inspection. You go through everything to make sure it s ready, and this is what we get? We confronted them about it, and the service man admitted that one of their guys must have just missed it. There s no telling what else the guy might have missed. He said they would take care of it, and here we are 2 months later, and they have completely blown us off.

While we were doing the negotiating in the financial office with the slick haired Leonardo DiCaprio aka Travis, he treated us like we were idiots by saying, Now, this deal isn t something I can offer everyone, so please don t go around telling anyone this price because I can t guarantee the same price for them. His so called deal was sticker price on the car plus $7000 for an extended warranty, gap insurance policy, and a few other BS items. He didn t make any of it known that it was optional. I had to pry it out of him to get him to take it off. Then he goes on to tell us after we asked him about paying cash for the car that it would be more expensive to pay with cash. He said years ago cash was king, and you could get better deals with it, but not now.
So .. if we paid with cash, was he going to raise the sticker price of the car for us?! Give me a break! You can tell he feeds off of stupid people that are intimidated by his fancy suit and shiny gold watch.

They say they live by their philosophy that has always been based on honesty, trust, and integrity. Apparently Travis wasn t apart of the meeting when they came up with it though. How about you guys learn a little about ethical sales. I can t even imagine how many people you steal an extra $7000 dollars from because you just throw it in there and make it sound like it s part of the doc fees and taxes.

Honestly the more I look back on it, I feel like we got took. I was so sick of them playing the slick car salesman games that we gave in and bought the car. I ve got a nasty taste in my mouth, and wish I wouldn t have given them our money. I have no problem paying good money for something, but when someone straight up lies to me, and tries to take my money, it ticks me off.

Every time I look at our car it reminds me of our experience with them, and it is very tainted. I just don t want any of my friends or family to go through the same thing we did.

And to think, all they had to do was take care of one little problem. Something that they could have easily done to win over a customer for life. I would have overlooked all the bad we experienced there. I guess it wasn t worth fixing a dent.