It was a horrible experience. our room was not cle...

It was a horrible experience. our room was not clean even though we asked the front desk to take care of it. our toilet was not working and we reported the problem to the front desk and still nothing was done- we had to ask at 10pm in the evening to be changed rooms so we could have a clean room with a working bathroom. I was offered a $10 discount for my trouble which I found insulting along with a 20% discount off my next stay. I declined the offer to come back to this run down hotel even if they offered me a two week stay for free. we heard they have a new General Manager but he has a lot of work to do to bring this place back to today's service standards. Veronica did the best she could to accommodate us but not having a team that backs her up resulted in us still being completely dissatisfied.