We stayed here in May this would be a 2 star in th...

We stayed here in May this would be a 2 star in the UK. We were on the 3rd floor and our room was in need of an update. Very tired room. I got injured while l was here in May by a peice of metal sticking out from the bed which was on the wrong frame. The director of front of desk was supposed to get back to me whithin 7 days and lm still waiting.Its a pity l can't upload the photos of the injury. I feel humiliated by how l was treated. The lady on the front desk who said she would contact me within 7 days was Raluca Avacariteu. My son has messaged the hotel on several occasions and no-one has contacted us.