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Tinna Yu

3 years ago

Bought my BMW here, amazing sales department! Defi...

Bought my BMW here, amazing sales department! Definitely recommend Kelvin (if he's still there).

Only thing is that their service department will try to scam you. My car was under warranty, and right after I got my winter tires changed they said I needed a car alignment or else it would be dangerous to drive. It was my first time bringing it into service, and a first time car owner - I thought they recommended it and that it was covered. Turned out to be $300. After, found out through other friends that it was unnecessary and would also be cheaper at other BMW dealers, or car shops. Town and Country, you should definitely be expecting more of your service team! Totally unethical. I'm reluctant to bring it back to service my car no matter how many times you call.

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