Anja Pownell

Review of Protect line Insurance

I had asked for a life insurance quote online and ...

I had asked for a life insurance quote online and hoped it could be sorted per mail. I received a call from Protect Line instead. The person I spoke to was very friendly, but the whole call lasted for over 45 min. I did not want to spend so long on the phone, so would have appreciated if it was made clear upfront how long this is going to take and if I was available for so long. Several questions were asked multiple times. I suppose that's the process, but would have preferred to only ever answer it once, or better do it online. We finally found a suitable quote. The person I spoke to calculated "over 30 years, you pay xxx, and then you get a pay-out of yyy. That's a good deal, isn't it?" Well, you get the pay-out if you die, which I am not planning on, so I thought this was very inappropriate and morbid.