Right now 0 stars preferred one. The referral I r...

Right now 0 stars preferred one. The referral I received from my dentist, to see an oral surgeon for spot on my lip per Preferred One would be out of network. I requested a name of an oral surgeon in network from Preferred One. Yvonne, customer service, after putting me on hold for 15 minutes stated she couldn't locate one and that they're updating their website. I then searched the website and could not locate an oral surgeon because oral surgeon was not an option in drop down box, and neither was other. Also, I noticed there is not any feedback email (what are they scared of)? I called today and same blah blah blah. Lindsey could not locate an oral surgeon for me and stated she would check and call me back. No supervisors available for call (of course not). I said I will call in hour and check.