Have been waiting 11 months for payments to begin!...

Have been waiting 11 months for payments to begin!!! Was told over a month ago it was only waiting for a CSA number. Payments were scheduled to begin August 1st and still nothing. They already had every bit of information needed on file. This is absurd. If this were privatized it'd be done in 2-3 days max! This is 2020, every bit of information should already be stored electronically in a personal file to expedite this process.