When our BMW 540i broke down just as we entered Vi...

When our BMW 540i broke down just as we entered Virginia on our trip South, it was towed to Crown BMW in Richmond.
There Tom Gemellaro took over as our contact and service advisor. Tom quizzed us closely about all events leading up to the breakdown and how it happened. He then kept us well informed of what was happening and any progress. He arranged for a loaner car for local transportation, and later arranged for a rental vehicle to get us home if our car couldn't be repaired quickly.
Tom really went out of way for us and made our detour much more pleasant then it could have been.
Thank you Tom and the whole team at Crown BMW of Richmond
Elliot Ashley