Extremely poor customer service. Arrived 3 hours...

Extremely poor customer service. Arrived 3 hours early. When I asked if I could check in early I was told it will be an hour or 2 before room is ready and that I would receive a text when room was ready. I sat there for 3 hours and was not allowed to check in and get my room until 4pm while I watched other people for 3 hours get their room keys. I got the text at 8:39pm stating my room was ready.

For the money the room is a joke. 5 star prices but I've been in rooms at days inn that were better. Very dusty, dirty, dingy. Huge hole in wall where it looks like they attempted to cover it up with some sort of maintenance access panel. Carpert does not appeared to be vacuumed. If I can I will post images. So far only NICE looking thing I like is the lobby. I will never stay at this location again..