Accommodation was very nice but when we got to our...

Accommodation was very nice but when we got to our room we discovered only one mug so at about 6.30pm went to reception and asked for another, at 8.30pm phoned reception to remind them.... The next morning asked one of the lovely cleaners who was cleaning another room who organised a replacement for me by making a phone call. A small point l know, but you'd expect a 5* hotel to be able to rectify a small matter like this very quickly.
We were advised to go to breakfast late which we did, and still we had to wait for 20 minutes for a table to be cleared. In the evenings there were families queuing for a table to be free in the 'cheaper' restaurant which l feel is unacceptable.
And then to cap it all, a 23 US dollar charge PER DAY for the Car Valet Service.
Very disappointed.