fournan

Review of Walser Mazda

So I bought a CX-5 almost a year ago. The experie...

So I bought a CX-5 almost a year ago. The experience in shop was pretty great. The sales associate we worked with was very understanding of our needs for a car and helped us find a pretty perfect match. A year later, I am still very happy with the car.

The reason I took 10 months is the things that happened during the transaction which have left quite a bitter feeling about the entire process. I had already planned on getting financed through my credit union which would have guaranteed 2.9 APR as they are associated with my work. During the application process (as I had asked for a purchase agreement but was told that the associate wanted to earn my business and ignored me saying my bank closes at noon) I actually had two different applications submitted. I am not sure if all the numbers I was shown are completely accurate as I was shown the 2.9 APR that I had requested, but it would have to be a 6 year loan to get the rate. At this point my bank had closed and we were now getting pressure to take the car off the lot that day since we had "picked" our car about an hour and a half earlier. I can deal with the longer loan, but looking at paperwork after the fact I have a 3.46 APR.

In addition, looking through we questioned why the payments were so high compared to what we were shown and noticed that there was a 2600 dollar fee on the loan that was a financing fee and was not previously disclosed. We would not have financed with Walser and would have waited until Monday when our credit union opened to complete the sale instead.

When I went in to have some heaters installed in the seats, I had also asked for a copy of the warranty that we were sold on as we were told it only excludes about 7 things - all of which were consumables (breaks, tires, etc) and that if any of the electronics went out that we would be taken care of. When I got the copy of the warranty (which another associate mentioned that I should have received this with the purchase agreement, and that it was a problem), I found that it was basically a roadside assistance program for another couple thousand on the loan. So basically, while I definitely rushed into this, the non-disclosure of major financing fees and incorrect explanation of the warranty are major issues to watch out for, look for somebody trying to flip between screens so you can t keep up with the loan info, pressure to sign, delays against ignored requests ie our credit union closing at 12, and make sure you are given all the paperwork before agreeing to anything. Maybe even take it home to see what you were misinformed about...