Michael Hurley

Review of The Ultimate Place

Dropped our dogs off for grooming before pictures ...

Dropped our dogs off for grooming before pictures with Santa. Asked that my dog (A Regal Beagle) be bathed, have his ears cleaned, and express his anal glands. We received a call that they were ready for pickup, they were informed it would be about a half hour or more due to us being at the store. "No problem". Then about 40 minutes later, another call telling us the dogs are ready.

We arrive to pickup the dogs... pay first then they bring the pups out. The little dog was not cut the way we had requested. My Beagle came out with loose hair all on his coat. I asked "what is all this?", the lady was not paying attention to my concern. I picked my pup up, upset that he had loose hair all over his dull looking coat.

Upon leaving, I called the groomer back to make sure "what I played for". I was informed that "we may have forgotten to blow your dog down after the bath". She asked if I had time to bring him back in, which I didnt.

I ended up having to have the helpful ladies in the grooming area of PetSmart get my Regal Beagle picture ready... and at no charge.

I can't understand how they could forget to blow him down. Not sure why they wouldn't want your dog to shine as he or she walks out to you. It was a mind blowing experience... but in the wrong way.