Gary Lee

Review of Hotel Winn

For numerous reasons, I d really like to give Enco...

For numerous reasons, I d really like to give Encore a 5-star review. The service, out of all the 5 hotels/resorts I ve stayed in the Las Vegas/Henderson area is definitely in the top-tier. The facilities are working just great. I d personally recommend their gym which could have been a little bit bigger but include every equipment I was looking for. That being said, there are a couple of incidents that sort of tainted the entire stay and that s why I give it a 3-star review:

(1) Upon making the reservation, I specifically asked for a room which is quieter but also has views. While the strip view is amazing, it is not quiet at all. I could stand the EDM/ dance music from the beach club until 3 AM but the fact I could hear a group of people from the fan system was really bothering to me. During the first night of our stay, starting from about 10 pm, I could clearly hear a group of people having party in our room, and I could hear every single word they were saying. I immediately called the front desk, and even went downstairs myself for this issue. It took them about 15 minutes in total to send the security to our room who ended up telling us those noises were coming from the fan system and they couldn t do anything about it. I can totally understand the noises may travel from the fan system but this two-night stay at Encore might be the worst of this type of situation I ve ever experienced;

(2) When I made the reservation on the phone, I specifically asked Ms. Cheryl that I d like a quiet room with decent views. Ms. Cheryl suggested back then that quieter rooms with good views are usually located on the higher floors and may be away from the elevators. That is actually fine with me. Upon checking, however, when I found out Room 24-28 is close to the elevator, I immediately raised a question to the lady who helped me check in asking if Floor 24 is high enough and isn t Room 24-28 too close to the elevators? The lady was like, that should still be fine. In the end, we heard people slamming on their doors as if the doors are made of heavy metal, from 10 pm to 8 am throughout the entire stay;

(3) The house making was great on the first/second day. On the date of checking out, around 12 pm, I heard someone knocking on the door and as I peaked it was the maid. I was half naked at the time so I immediately shouted behind the door saying I asked for a late checkout at 1 pm. And then, the maid started using her key trying to get in. I had to push back so hard and yelled even louder that Sorry ma am but I asked for a late checkout... ;

(4)I found some black stains;

(5) Upon checking out, I reported all these issues to the front desk. The lady handling the checkout immediately apologized and offered to refund the resort fees I paid upon checking in. It however took her about 15 minutes discussing with two other people regarding the nature of the 600 bucks in cash for the deposit purpose I paid upon checking in. While this is definitely a very minimal issue, I was more confused as to why it would take a three-person conference to discuss the nature of something with very clear explanations written next to it already.