S Renaudie

Review of Paris Las Vegas

Room was spacious and comfortable but that shouldn...

Room was spacious and comfortable but that shouldn't be a surprise for what we paid.

We waited 45 minutes to check in and also 20 minutes to check out (the express machines sent us to the counter). When we complained about this, the counter staff was very dismissive of it, nearly bordering rudeness. The wait and this attitude are both shocking and unacceptable for a hotel of that standard and for the price we paid. We always judge a business by the response we get when there is a problem (and not by its facilities) and we are extremely disappointed.

This is evidence of very poor management. Customer service should always be a priority and complaints taken seriously. A recurring problem (wait) should be addressed with more staff on duty when needed.

Now we know where not to stay next time.