Jordy Settles

Review of Omni Hotel at CNN Center

***WARNING DONT BOTHER STAYING HERE ITS A HEADACHE...

***WARNING DONT BOTHER STAYING HERE ITS A HEADACHE WAITING TO HAPPEN****

This ain't short or sweet

BOOKING
1. I booked a little bit over a month in advance for 2 rooms, called before check-in time to confirm. Got to the hotel a little after check in time did not have 1 room available. First room was available well after 5pm (and was the wrong room), second was after 8pm and in the opposite tower. Finally got the right rooms the next morning they didn't call or say anything I had to go back and ask.

PARKING
2. Parking is a whopping $45 a day. The first time I went to pick up my card they had a hold on my account ( mind you the room & valet service had a card on file they were supposed to use). After that was resloved they had the incorrect guess name on my ticket information. The "valets" stand around may or may not open the doors, depends on how they are feeling or if they care.

STAFF/COMMUNICATION
3. For 13 years it seems (because it's the 13th annual) they have been having the Publix 5k, and they shut the street down in front of the hotel. The building management waited until after 2pm because I was still in my room before that time, to inform us the street would be shut down at would seem to be the most busiest time because it's also check out time 9am - 2pm. And if I needed my car I should call them before 8am. I got back to my room at 9 (so you can image how i felt). So I still try to get ahead of it and call downstairs and let them know I would be checking out. They transferred me for about 5 minutes had to call back, someone by the name of Alexis hung up on me the third time. And now I'm guessing I will be missing my flight in the morning because when I asked the operator could he pass along the message to the valet (of the same hotel) he said no.

RESULTS
If I don't get my car and out of ATL on time Sunday morning and miss my flight I will literally do my best to slow down their day as much as they have slowed down my whole weekend.

QUALITY (STANDARD OF A HOOD RED ROOF INN)
Not to mention most of the employees are rude as HELL ! It is ridiculous a hotel that should be a higher standard operates like a red roof in