Time Traveling Mom Review of Best Western® Hotels & Resorts
My daughters and I were staying in the hotel for t...
My daughters and I were staying in the hotel for two nights while the wifi was getting turned on in our new home. Late the second night I called and asked the front desk to extend one day and they said, no problem. The next afternoon without a call or warning, a man whom was later identified as the manager opened the door to the room without knocking and I was changing. Yelled obscenities to my daughters and I to get out! I tried to explain that he had my credit card on file and I called to extend a day but he didn't care. He physically pushed us out the door, literally putting his hands on my daughters and I. We left several items behind in the shock and commotion. I called the company several times without any resolution whatsoever! I feel like they think they can treat customers any way and not have to answer to it! I'm so disappointed and angered! I don't stay in roach motels, I pay for the security that things like this wouldn't happen! But that's exactly what they are!
Comments: