Eric Nord

Review of Orem Mazda

Update: I don't get anything out of this but feel ...

Update: I don't get anything out of this but feel the need to call out an awesome service experience:

Took car in to Orem Mazda for some recall work. They sent me home in a beautiful loaner car. Today called again saying they found a small leak in the fuel line but they could cover it under the recall warranty and to just keep the loaner car until Thursday when the part should be in and the work complete. Thanks for taking the stress and hassle out of getting my vehicle serviced - you're the best.

Update: Went in for the oil change. They took good care of me and also found out they'll swap out winter tires for a reasonable price AND store them for FREE - how cool is that.

I blew a spark plug out on my RX-8 (just bought it from private sale a few weeks ago) and was worried the engine block was had. Found the plug - crawled under the car - got it in finger tight and was able to get it home. Called Jake up at the dealership service desk and he had me bring in the car right then over lunch. Martin (the mechanic) took the car in, checked plugs, torqued them up, and gave it a green light. I really appreciated that they were so up front with me and found a simple solution to a problem that could have been very costly to repair or require an engine swap.

I've always been leary of mechanic shops but I've found a shop I trust. Monty and Jake have both been genuine and professional. The RX-8 is awesome and it's comforting to know I've got a good team if anything goes wrong.