Chuck Hubley

Review of Mark Miller Toyota

Outstanding experience buying a car at Mark Miller...

Outstanding experience buying a car at Mark Miller. Before I get into the details of what each person I met did to make my decision much easier, I want to compliment the whole Mark Miller crew on how courteous they were. Coming in the door, the first person I met by chance Don internet sales - said he would do everything he could to help me make the best choice for me. Having been to a number of dealers over the last 50 years I was a little skeptical. I started to notice things like employees opening doors for me leaving the restroom. I must have looked like a customer even with my jeans and hoodie on. Don took me over and introduced me to Chris Carter in Sales. I quickly deduced that Chris had a great deal of experience in the auto business. I had made a thorough search of the Mark Miller internet site. It was by far the easiest to use of all the dealer sites I had looked at and was packed with Car fax information since I was buying a car coming off lease. It was all right there for me. I told Don and Chris the car I was interested in and started to go through my questions. I did not get the feeling that Chris was in a hurry he was not pushy. He answered all my questions or said he would ask and he got back to me. We finished the desk questions and went to look at the vehicle. More questions and more answers. We could not tell where the protection package was so Don came out to show where it really was. I would have never seen it. The test drive was long enough to get street and freeway experience. We got back and I checked my notes to cover a few I had missed. I told Chris I wanted to buy the car. He said he would get the numbers and be back. I looked it over and asked how the pricing was arrived at. Chris explained and got another detailed sheet comparing the value of 5 other similar vehicles in Utah and adjoining states. I appreciated the data driven approach and was given this real information that was not hand scribbled on a pad. In fact, everything I asked for all the way through I was given promptly. Chris got a sales folder and we started going through the forms. I had to call my wife and have her come in to be able to co-sign so we had a little bit of a wait. Mark Pugh was our business manager and I liked the diagrams he drew to explain letting me have all of them. Since this was a Toyota certified vehicle, the warranty was extended. Chris had gone through the 160 point certification check list with me and answered my questions. I felt very good about the quality of the vehicle. Mark was very candid about the value of the additional 2 maintenance packages I did buy out the 6 or 7 offered. Even though by now it was later in the evening, Chris had brought the vehicle into the show and transfer area. He with was instrumental in getting the Blue Tooth on my older phone to sync up with the on board communication package. I would not have been able to do it myself. The car came with a full set of pristine owner manuals for all the on board systems and folded neatly in the back of the glove box was the original window sticker for the car when it was new. The value shown was very close to what I was told. Mark Miller is the most up front and straight forward dealer I have ever come across.