Mohammad Mahamudul

Review of UQ Sport

I had membership before in UQ sport fitness centre...

I had membership before in UQ sport fitness centre for around 1.5 years, and I liked the facilities and the way stuff gives you advice about health. I went there plenty of times to play badminton and to do swimming as well. I was going to buy a gold membership this summer, but my friend bought a gold membership which he didn't use it for once, and he left Brisbane, so I though I would transfer the membership to my name. There are other fitness centre in Brisbane where there are rules for transferring membership, so I went to the uq fitness reception to see whether same rule applies there. The stuff were discussing the rules nicely, but I didn't like the way one of the stuff, JOHN GARCIA, was behaving. He was acting like I am intentionally breaching rules, and he took my friend's ID card as well. Like, you don't take ID card like that and make an insulting remark like 'anyone will use it later'. He could have disable gym access and return the card back. If I were intentionally breaching rules, I wouldn't come to reception, asking for transferring membership in the first place. If the membership was not transferable, I would have bought a new membership at that moment, but the way John Garcia behaved, I lost my interest to get another membership. If you don't know how to treat your customer with deference, please don't do job in reception and ruin there name. But look, overall there service and facilities are excellent, but I didn't like the way John behaved at that moment.