Edit 04-Nov-16:

Edit 04-Nov-16:
I posted the review below a little over a year ago. Since then THS has worked to correct the connection issue we were having, and in my opinion have gone above what anyone would expect an ISP to do to correct the issue. We now have a reliable connection with near 100% up-time. As THS continues to grow, I hope they can keep that small company "customer first" attitude. Bottom line is I would not hesitate to recommend them to anyone whose ISP choices are limited by their location.
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Like other reviewers have said, the customer service is above average. The problem is the frequency that we have to interact with the CS reps. My wife and I are mobile workers, so a solid internet connection is a must. We had been with Hughenet (which did not work well with VPN connections) for several years, and were excited when THS became available in our area. At first we were very happy with THS, as the connection didn't suffer the latency issue associated with the satellite (Hughes) connection, but that faded pretty quickly due to the constant service interruptions. After the first couple times on the phone with tech support, it's now become routine to cycle power to the outdoor unit and router. If this doesn't work, it's usually an equipment issue on one of the towers.

Bottom line- if you live in a rural area, your choices are pretty dismal, and quite expensive ($100 a month for a 1 mps connection at THS!) If you don't depend on your internet connection for work, THS is probably an OK alternative to Hughes, and will actually seem faster due to the low latency.