Had a very good experience with the folks in the u...

Had a very good experience with the folks in the used car section of Toyota Sunnyvale. I needed a car, and was really not looking forward to shopping for it. I scoped out my options for a used Prius at the various Toyota dealerships throughout the Bay Area, and discovered that Sunnyvale had the best options both in terms of price and availability. I went in on Aug 2 to check out their stock.

Jordan, my salesman, was great. Totally down-to-earth. During the test drive we chatted about everything but car shopping. After we were back at the lot, he pointed out all the features of my chosen car, and opened up the other models of Prius there to see whether I'd be more comfortable in one of those. Once I'd made my decision, there was some very hassle-free back and forth in the office, just to see if Toyota could give me a better financing rate than my credit union. (Note: they couldn't. I was very glad that, knowing that I needed a new vehicle, I'd arranged for financing before going shopping.) Then he searched around to find a second key to the car.

Meanwhile, in the financing department, Ken took me through all the paperwork, explaining things and giving me the time I wanted to actually to read the documents. Again, hassle-free. Various options were offered, and I could take or leave them depending on my needs. All in all, I had a great shopping experience and would recommend them.