Weird customer service experience with bikes. Was ...

Weird customer service experience with bikes. Was abandoned by tech (waited 10 min) none of the other workers there volunteered to help me. Ended up choosing test ride bikes on my own and asking for my liscence back. Weird. TBH they did know I was just test riding so maybe that impacts things. When I finally saw the original guy he remarked that 'someone didn't write that down' when I told him I test rode the other bike. Second time running into men working at REI whose primary concern was rules and liability rather than customer service. Young mech was more personable. Ppl were nice when I cornered them and demanded service. Very 'Seattle'.