I've used my maiden name, as I don't wish to get t...

I've used my maiden name, as I don't wish to get the installer into any trouble.
Basically my manager ordered me a charge point for my company vehicle, the installer came to fix the unit however the unit was the incorrect type! I was really annoyed and upset.
So I phoned their office and was greeted by an abrupt patronising and rude gentleman, who basically couldn't care!!!
The installer had to calm me down, and a correct one was fitted a few days later, the inconvenience was very stressful, I told my manager to go with another company.
Just wanted to help others and say this company is very unorganised and not punctual!
I would add further a possible course on customer service skills.
I definitely won't be referring others to this company.