Casey Mullarkey

Review of Fluid MotorUnion

I reached out to FMU to get a new exhaust/downpipe...

I reached out to FMU to get a new exhaust/downpipes/intakes. As I am new to aftermarket car mods I was looking for advice and which way to go. I communicated through email mostly with a crazy woman and what I assume a teenage boy (Donnie), both of whom I would never put in charge of communication with a doorknob let alone my business. We ordered the parts, all fine and good, I paid upfront. After a few weeks I begin to wonder where these parts are as I saw on the vendor site that they might be back ordered.

This is where everything falls apart. The woman that answers calls doesn't know the difference between an exhaust and downpipes, which is something I would think that the person answering the calls for a business that only does car work might know. So she tells me all of the parts are in and to come on Tuesday. I show Tuesday to drop my car off and the exhaust isn't there lol. She threw a fit that she can't be in charge of knowing where all of the orders are and what the parts are, which is strange because I thought that was her job.

Then I get to work with Donnie, the most unaware customer service person I've ever met. Since Donnie couldn't figure out how to find where parts are from the vendor I had to try and track down where the parts are.. over a month after ordering them. Donnie then sends me an email to stop calling his vendors all over the country, that he has proof that I did this lol. The only person I called was the exhaust manufacturer, they called around to find where the part was.

This was the weirdest experience I've had with a company.. I can not show my dissatisfaction with a company more than this review.

At the end of the day, they gave me no discounts for all the trouble and name calling from their customer service. It was comical. In fact, I had to pay them $800 to put on the parts, which they ordered the wrong part for the downpipe, they ordered it for a RWD when I have an AWD so I had to take it off since it didn't sound right.

And Donnie told me to go to Blood Type Racing for further work since they know my car better. What a joke of a place. I'm guessing this business was built on the backbone of OJ the owner who is technically sound, but he gave his friends/family jobs and they're ruining it.