Although my wife and I were quite disappointed tha...

Although my wife and I were quite disappointed that our brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experience. After the car died again just one day after Volvo On Call boosted and charged the battery, we knew it was something that needed attention. I immmediatly called Smythe Volvo and spoke with Sean Flanagan (Friday afternoon) regarding the possibility of bringing the car in early Saturday morning (the next day!). He gladly said he could squeeze me in and expressed his sadness and concern over the problem we were experiencing. I explained to him that we would contact Volvo On Call early Saturday morning and, once they had it running, I would drive it over (luckily, they are only 10 minutes away from my home).

Volvo On Call arrived at my home a little after 8 a.m. and jump started the car. We agreed to leave it running for a few minutes before I drove it over. I drove to Smythe (completely uneventful) and it was riding very nice. Sean was only too happy to take the car in and attend to it almost immediately, apologizing once again. I waited in the customer's lounge while it was serviced and, in a short while, Sean said it was ready. He explained the problems and said Smythe was able to rewrite the software in the computer so this particular problem would not happen again. He also put in a brand new battery, since the old one had been discharged twice.

At this time, Steve Sargent, my original salesperson, came over to inquire about the car (and me). We chatted for a while and he could not have been nicer nor more concerned.

It should really be kept in mind that Smythe Volvo seems to be a small family and the people who lease or purchase their vehicles from them are treated as if they belong to that family. Friendliness, professionalism, courteousness are just a few of the adjectives that come to mind. They really do care about their product and the people who buy it. It just goes hand in hand with the dealership.

Please feel free to contact me for anything additional or if unsolicited testimonials
are ever needed. And let's just hope that the car runs as smoothly as Smythe does.

Thank you for your time.

Respectfully,

Robert (and Donna) Zwillich